Frequently Asked Questions

Of course we are closely monitoring the situation at our airport. In order to prepare your journey at Eindhoven Airport in these times, we would like to inform you about what to expect when travelling to and from us. You can find all available information here.

Do you have questions about your flight, check-in process, or baggage requirements? Please contact your airline. You can find all contact information here.

It can be busy at the airport during the summer period. We currently advise you to be at the airport 2,5 to 3 hours in advance. It is not necessary to be at the airport earlier than 3 hours before your flight. The terminal is opened from 04.30am. This may depend on where you are going, so always check the website of your airline for the latest up-to-date advice. This will give you sufficient time to check in and go through security. It is often possible to check in online at home and hand in your baggage at a 'Drop Off' desk at the airport. This will save you time. 

No, it is not necessary to be at the airport earlier than 3 hours before departure. You can drop off your luggage 3 hours in advance. It is possible to go through our security process 3 hours before departure. Please note: the terminal opens at 04.30am.

It is not possible to use Fast Track at the moment to pass the security check faster. The Fast Track lane is currenty closed. Have you bought a Fast Track ticket via your airline when booking your airline tickets? Please contact your airline. 

You can drop off your baggage at the check-in or at Drop & Go in the terminal of Eindhoven Airport. Both desks opens 3 hours prior to departure.

There is a drop-off desk available for Transavia, Ryanair and Wizz Air at Eindhoven Airport

Do you have questions about your flight, check-in process, or baggage requirements? Please contact your airline. You can find all contact information here.

Lost items (not baggage) found at Eindhoven Airport will be placed on our website within 24 hours. You can find and retrieve your items easily on our website via iLost.

At the moment it may take a longer time until you can collect your baggage. Unfortunately, Eindhoven Airport is experiencing the consequences of a tight labour market and COVID-19. The handling of the baggage may therefore take more time than you are used to. Our colleagues are working very hard to ensure a smooth baggage process. We thank you for understanding.

It is possible to stay overnight at the airport in the Tulip Inn Eindhoven Airport. Click here for further information.

A GWK Travelex branch is located in the terminal of Eindhoven Airport. Here you can exchange currency.

These airline companies do not have a desk at the airport. For information please contact:

Ryanair call centre: +31 202 622 907
Wizzair call centre: 0900-363 73 85
Transavia call centre: 0900 0737

Eindhoven Airport offers assistance to passengers with special needs or with reduced mobility. A request for assistance must be made at least 48 hours before departure or arrival. Please inform your travel agent or airline of your needs. Find more information here.

We advice you to book a parking space for our parking facilities online in advance. This will guarantee you a parking place. Click here to make a reservation.

EThere is a payment terminal in all parking areas where you can pay with a debit card (contactless). At the payment machines in the P1 garage you can pay with cash, debit card and credit card. You can also pay contactless at the exit at P1 up to a maximum of €50.

If you make an online reservation, you pay directly online. 

The car parks are not secured but do have camera surveillance. Parking is at your own risk.

If you have lost your parking ticket, you can choose for the button 'kenteken invoeren' on each payment machine for further assistence.

It is possible to cancel your booking when your booking starts tomorrow before 12.00h midday. You can do this yourself via the "manage my booking" in your confirmation email. You will receive a full refund.

When you have booked a cancellation option you can cancel your booking until the very last moment of your arrival date. You can contact us via parkeren@eindhovenairport.nl for a cancellation request. 

Please note: when you have made a booking through Ryanair, different conditions apply.

You can make a reservation on our website. Click on "book a parking space now" to make a booking.

Step 1:  Through the link above or the 'parking' page in the menu of our website you can link directly to the reservation module. Select the start and end date of your desired booking.

Step 2: Choose the parking location. You can choose from P1 Gold, P3 Silver, P4 Bronze + or P5 Bronze.

Step 3: Enter your details.

Step 4: Make your payment. We accept the most common payment methods. Ideal, Creditcard and Paypal.

Step 5: After the payment you will recieve the booking conformation in your mail. We advise you to fill in your license plate. You can automatically  drive in and out with license plate recognition

If you cancel your booking online, the refund will be returned to your account within three working days. If you cancel by phone, it will take ten working days before you will receive your refund.

If you have made a reservation for parking at Eindhoven Airport, there is always a parkingspace reserved for you in that specific parking area. Even when the parking is "full".

No, it is not possible to reserve a parking space for the disabled. But you can park at a reduced rate. Click here for more information.

No, it is not possible to reserve a parking space for electric charging. But do not worry! There are more then enough parking spaces for electric charging. Note: only possible at parking P1.

It can take 15 minuts to recieve the reservation conformation in your mail. When you did not recieved your booking confirmation after 15 minutes, please check your spambox. Still nothing recieved? Please contact our customer service via parkeren@eindhovenairport.nl.

There is an option to print your receipt at the ticket machine. Press the "receipt button" for your receipt. When this doesn't work, you can send a request with a copy of your parking ticket and proof of payment to parkeren@eindhovenairport.nl. Then we will send a copy of the receipt to you. 

You can book your parking space online in advance. Reserved parking is always cheaper than the drive-on rate. It’s possible to book in advance for parking P1,P3,P4 and P5.

You can find the most recent “general conditions for parking” here. These are also offered for approval during the reservation process.

Unfortunately, it is not possible to arrange your parking space by phone. You can only reserve a parking spot online. Visit the Eindhoven Airport website.

Our parking lots P1 and P4 have a maximum height. P4 has a maximum height of 2.10 meters. P1 has a maximum height of 2 meters. The Kiss & Ride floor on P1 has a maximum height of 2.40 meter. Pay close attention to the signs at P1.

There is no maximum height for the other parking lots.

You will receive a conformation by email. This e-mail is the confirmation with a unique reservation number and access code. You can use this access code when your license plate is not recognized.

It is possible to change your booking up to 12:00 on the day before the start date of your booking. If you have used our cancellation option, you can also cancel ON the day of the booking.

Please note: when you have made a booking through Ryanair, different conditions apply.

You can cancel your reservation yourself. To do this, go to shop.eindhovenairport.nl and log in to “my account”. Within this environment you can cancel the reservation (except if you have booked through Ryanair).

When you used your cancelation option, €5,00 administration costs will be deducted from your refund.

When you arrive at the parking lot for which you have reserved, follow the following steps:

1. When entering, the card reader at the barrier “reads” your license plate. The barrier opens within seconds. If the barrier does not open, enter the 6-digit access code in the top right corner of the booking confirmation. Always make sure that you have the reservation confirmation at hand.

2. If you did not specify your license plate number when booking, use the 6-digit access code. This can be found in the top right corner of the booking confirmation. Enter the 6-digit access code on the column at the barrier. Press 'OK'. The barrier opens within a few seconds. If the barrier does not open, request assistance via the information button on the intercom. Make sure you have the reservation confirmation to hand.

When your return, follow the next steps:

1. You do not have to go to the payment terminal when you return. You have already paid online. You can drive out immediately based on your license plate. If this does not work, enter the 6-digit access code on the column at the barrier and press 'OK'.
2. If you entered with the access code, it is also possible to use your access code when exiting. The barrier opens within seconds.
3. If you are on the site for longer than the reserved period, you must pay for the extra time at the payment terminal before exiting. This can be done by entering your license plate number on the payment terminal.

There is no special area reserved for the Reserved Parking. You can park your car anywhere you want.

It is possible to park longer than the period for which you have reserved. Keep in mind extra costs for the days that you park longer. You can pay these costs at all payment terminals by entering your license plate in the screen.

That’s no problem. There is a buffer time of a maximum of 2 hours on your reservation period.

If you park shorter than you have reserved, you have no right to a refund.

In the event of an exceptional situation, it is possible to submit an application for leniency via parking@eindhovenairport.nl.

Your license plate is registered to make your arrival and departure as easy as possible. In addition, we have set up the license plate registration system to increase the safety of the parking lots.

As soon as you enter one of the parking lots at Eindhoven Airport with your car, the license plate is registered in our Parking Management System. You can see this on the parking ticket, which shows your license plate. As soon as you leave the parking lot, your license plate will be removed from the Parking Management System. When you make a reservation through our website, your license plate is also registered in our reservation system so that you can be recognized when you enter and we can properly execute your reservation.

Your license plate data will be deleted as soon as it is no longer required for implementation and aftercare.

It is possible to change your booking up to 12:00 on the day before the commencement date of your booking. Click on the 'Manage my booking' link at the bottom of the booking confirmation. Log in with your booking reference and email address. You will now enter the 'Manage booking' environment. Here you can change the date and license plate. No costs will be charged.

When making the online reservation, check the data section that you want to receive an invoice. The invoice is then immediately attached to the booking confirmation that you will receive in your email.

The legal right of withdrawal does not apply to your reservation, because it concerns services relating to the provision of parking facilities, to be performed on a specific date or during a specific period. Under certain conditions, you can cancel your booking. Please refer to the general terms and conditions of our parking facilities.

The rates for Reserved Parking depend, among other things, on the occupancy rate and the period, which means that the rates can change. The current rate will be posted on the website after the Parking Period has been entered. The rate that applies at the time of booking is therefore decisive.

The airport shuttlebus 401 or the regular bus 400 will take you from Eindhoven Station to the busterminal next to Eindhoven Airport. The bus trip will take approximately 20 minutes. You take the bus at the northside of the trainstation in Eindhoven. You can depart the bus directly next to the terminal of Eindhoven Airport. Check the actual bus departure times prior to your journey. 

We advise you to take one train earlier in order to prevent arriving late at the airport due to delays in public transport. Keep in mind to arrive at the airport 2 hours before your flight. 

The shuttlebus can be found at the northside of Eindhoven Station. The shuttlebus will take you to the busterminal of Eindhoven Airport, directly next to the terminal.

Check the actual information of the public transport. Try to find alternative means of transportation or contact the NS (for train) or Hermes (for bus). Eindhoven Airport is not responsible for the consequences of any delays in public transport.

Yes, this is possible for Ryanair, Wizzair and Transavia flights.

Yes, this is possible at the Viggo service desk for the aforementioned airline companies. The desk is open daily from 8:00h to 18:00h.

When booking your flight ticket, you must submit your first or given name as stated in your passport. If you book your ticket using your initials or a deviating name, some airline companies will charge administration costs. For further information about the costs of a change fee, please contact the airline.

Please click here for the contact information of your airline.

Airports are not for drones. Stay away from the airspace around airports. A collision is extremely dangerous. 

Several things will change after December 31st, 2020 when travelling from and to the United Kingdom. Please take extra time into account as border and passport controls may become more extensive. Find more information on our website.