It's busy at Eindhoven Airport

Come 2.5 to 3 hours before departure to the airport. Not earlier.

Tips for preparing for your trip

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Frequently Asked Questions

Questions? We are happy to help you! Check all our frequently asked questions

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Covid-19

How can I travel safe and responsibly to/from Eindhoven Airport?

Of course we are closely monitoring the situation at our airport. In order to prepare your journey at Eindhoven Airport in these times, we would like to inform you about what to expect when travelling to and from us. You can find all available information here.

Flight Information

I have some questions about my flight. How can I get more information?

Do you have questions about your flight, check-in process, or baggage requirements? Please contact your airline. You can find all contact information here.

How long in advance should I be at the airport?

It can be busy at the airport during the summer period. We currently advise you to be at the airport 2,5 to 3 hours in advance. It is not necessary to be at the airport earlier than 3 hours before your flight. The terminal is opened from 04.30am. This may depend on where you are going, so always check the website of your airline for the latest up-to-date advice. This will give you sufficient time to check in and go through security. It is often possible to check in online at home and hand in your baggage at a 'Drop Off' desk at the airport. This will save you time. 

Does it make sense to be at the airport earlier than 3 hours before departure?

No, it is not necessary to be at the airport earlier than 3 hours before departure. You can drop off your luggage 3 hours in advance. It is possible to go through our security process 3 hours before departure. Please note: the terminal opens at 04.30am.

Can I use the Fast Track lane at the security check?

It is not possible to use Fast Track at the moment to pass the security check faster. The Fast Track lane is currenty closed. Have you bought a Fast Track ticket via your airline when booking your airline tickets? Please contact your airline.

Baggage

How far in advance can I drop off my baggage?

You can drop off your baggage at the check-in or at Drop & Go in the terminal of Eindhoven Airport. Both desks opens 3 hours prior to departure.

Does the airport have a drop-off desk?

There is a drop-off desk available for Transavia, Ryanair and Wizz Air at Eindhoven Airport.

What are the baggage requirements?

Do you have questions about your flight, check-in process, or baggage requirements? Please contact your airline. You can find all contact information here.

I've lost something at Eindhoven Airport. How can I find it again?

Lost items (not baggage) found at Eindhoven Airport will be placed on our website within 24 hours. You can find and retrieve your items easily on our website via iLost.

Why do I have to wait so long to collect my baggage?

At the moment it may take a longer time until you can collect your baggage. Unfortunately, Eindhoven Airport is experiencing the consequences of a tight labour market and COVID-19. The handling of the baggage may therefore take more time than you are used to. Our colleagues are working very hard to ensure a smooth baggage process. We thank you for understanding.

On the airport

Does the airport have a GWK Travelex branch?

A GWK Travelex branch is located in the terminal of Eindhoven Airport. Here you can exchange currency.

Can I stay overnight at the airport?

It is possible to stay overnight at the airport in the Tulip Inn Eindhoven Airport. Click here for further information.

Does Ryanair/Wizzair/Transavia have a desk at the airport?

These airline companies do not have a desk at the airport. For information please contact:

Ryanair call centre: +31 202 622 907 Wizzair call centre: 0900-363 73 85 Transavia call centre: 0900 0737

Can I get assistance at the airport?

Eindhoven Airport offers assistance to passengers with special needs or with reduced mobility. A request for assistance must be made at least 48 hours before departure or arrival. Please inform your travel agent or airline of your needs. Find more information here.

Parking

I lost my parking ticket: what do I do?

If you have lost your parking ticket, you can choose for the button 'kenteken invoeren' on each payment machine for further assistence.

Are the car parks secured?

If you have lost your parking ticket, you can choose for the button 'kenteken invoeren' on each payment machine for further assistence.

Do I need to have my confirmation with me?

You do need to have your confirmation ready. It doesn't have to be printed; you can present the confirmation on your phone. Remember to bring a printed version if this doesn't work.

Do you provide transportation to/from the car park?

No, all parking facilities are within walking distance from the terminal (max. 7 minutes).

What does Eindhoven Airport Reserved Parking do with licence plate information?

The licence plate information is stored in our parking management system until the vehicle exits that parking lot. With reservations by licence plate, the licence plate information is used for processing the reservation, registering the vehicle and possibly for post-reservation service. The data is not shared with parties other than Eindhoven Airport Parking, unless EANV is obliged to do so by law. There is no link to the Netherlands vehicle registration authority (RDW).

Where can I pay for my parking?

There is a payment terminal in all parking areas where you can pay with a debit card (contactless). At the payment machines in the P1 garage you can pay with cash, debit card and credit card. You can also pay contactless at the exit at P1 up to a maximum of €50. If you make an online reservation, you pay directly online.

Is it possible to make a reservation?

We advice you to book a parking space for our parking facilities online in advance. This will guarantee you a parking place. Click here to make a reservation.

Can I cancel my parking reservation?

It is possible to cancel your booking when your booking starts tomorrow before 12.00h midday. You can do this yourself via the "manage my booking" in your confirmation email. You will receive a full refund.

When you have booked a cancellation option you can cancel your booking until the very last moment of your arrival date. You can contact us via parkeren@eindhovenairport.nl for a cancellation request. 

Please note: when you have made a booking through Ryanair, different conditions apply.

What is ‘reserved parking’?

You can book your parking space online in advance. Reserved parking is always cheaper than the drive-on rate. It’s possible to book in advance for parking P1, P3, P4 and P5.

What are the booking conditions of 'Reserved Parking'?

You can find the most recent “general conditions for parking” here. These are also offered for approval during the reservation process.

How can I make an online reservation?

You can make a reservation on our website. Click on "book a parking space now" to make a booking.

Steps:

  1. Through the link above or the 'parking' page in the menu of our website you can link directly to the reservation module. Select the start and end date of your desired booking.

  2. Choose the parking location. You can choose from P1 Gold, P3 Silver, P4 Bronze + or P5 Bronze.

  3. Enter your details.

  4. Make your payment. We accept the most common payment methods. Ideal, Creditcard and Paypal.

  5. After the payment you will recieve the booking conformation in your mail. We advise you to fill in your license plate. You can automatically  drive in and out with license plate recognition

Can I reserve a parking space by telephone?

Unfortunately, it is not possible to arrange your parking space by phone. You can only reserve a parking spot online. Visit the Eindhoven Airport website.

What is the maximum height of the parking lots?

Our parking lots P1 and P4 have a maximum height. P4 has a maximum height of 2.10 meters. P1 has a maximum height of 2 meters. The Kiss & Ride floor on P1 has a maximum height of 2.40 meter. Pay close attention to the signs at P1. There is no maximum height for the other parking lots.

How do I know if my booking has been accepted?

You will receive a conformation by email. This e-mail is the confirmation with a unique reservation number and access code. You can use this access code when your license plate is not recognized.

Do I need to have my confirmation with me?

You do need to have your confirmation ready. It doesn't have to be printed; you can present the confirmation on your phone. Remember to bring a printed version if this doesn't work.

I have a reservation, but the parking area says its 'full'

If you have made a reservation for parking at Eindhoven Airport, there is always a parkingspace reserved for you in that specific parking area. Even when the parking is "full".

Can I change or cancel my booking?

It is possible to change your booking up to 12:00 on the day before the start date of your booking. If you have used our cancellation option, you can also cancel ON the day of the booking. Please note: when you have made a booking through Ryanair, different conditions apply.

How can I cancel my booking?

You can cancel your reservation yourself. To do this, go to beheer mijn boeking and log in to “my account”. Within this environment you can cancel the reservation (except if you have booked through Ryanair).

When you used your cancelation option, €5,00 administration costs will be deducted from your refund.

How can I access with my parking reservation at the parking lot?

When you arrive at the parking lot for which you have reserved, follow the following steps:

  1. When entering, the card reader at the barrier “reads” your license plate. The barrier opens within seconds. If the barrier does not open, enter the 6-digit access code in the top right corner of the booking confirmation. Always make sure that you have the reservation confirmation at hand.

  2. If you did not specify your license plate number when booking, use the 6-digit access code. This can be found in the top right corner of the booking confirmation. Enter the 6-digit access code on the column at the barrier. Press 'OK'. The barrier opens within a few seconds. If the barrier does not open, request assistance via the information button on the intercom. Make sure you have the reservation confirmation to hand.

When your return, follow the next steps:

  1. You do not have to go to the payment terminal when you return. You have already paid online. You can drive out immediately based on your license plate. If this does not work, enter the 6-digit access code on the column at the barrier and press 'OK'.

  2. If you entered with the access code, it is also possible to use your access code when exiting. The barrier opens within seconds.

  3. If you are on the site for longer than the reserved period, you must pay for the extra time at the payment terminal before exiting. This can be done by entering your license plate number on the payment terminal.

Is there a special part of the parking lot reserved for Reserved Parking?

There is no special area reserved for the Reserved Parking. You can park your car anywhere you want.

What about the privacy of my data?

Eindhoven Airport N.V. (EANV) collects personal information that customers enter in the flight booking form, on your personal account page, information about your online behaviour, and transactions that go through the EANV website. EANV has exclusivity in the use of the above personal data. As such, the legal requirements as laid down in the Personal Data Protection Act are observed by EANV. All customer data is stored in a customer database and is used for processing the order or booking, including customer service. EANV also uses the data to analyse the click and surfing behaviour of its customers, as well as the transactions, to build customer profiles. These profiles are used by EANV to establish a comprehensive range of products and services on this website and to provide all customers with personalised offers and information from EANV's total range of products and services. If a customer objects to EANV collecting and analysing his or her data for the purpose of providing personalised offers, he or she may use the opt-out option in the newsletter. In case the customer wishes to have his or her data deleted from the customer database, the customer can send an e-mail to privacy@eindhovenairport.nl. EANV never shares the personal data of customers with other persons or bodies outside Eindhoven Airport without the consent of the customers concerned. EANV places high priority on the quality of its customer database. Personal data is regularly checked for accuracy and old data that is no longer relevant is regularly deleted. Customer can correct their personal information themselves on the personal data page. In case of questions or complaints, customers are requested to send an e-mail to privacy@eindhovenairport.nl. EANV will provide an overview of the customer information that is available on the customer database upon the customer's request.

Is it possible to park longer then I reserved for?

It is possible to park longer than the period for which you have reserved. Keep in mind extra costs for the days that you park longer. You can pay these costs at all payment terminals by entering your license plate in the screen.

What if the parking time is slightly exceeded?

That’s no problem. There is a buffer time of a maximum of 2 hours on your reservation period.

Will I get a refund if I park shorter than I booked?

If you park shorter than you have reserved, you have no right to a refund. In the event of an exceptional situation, it is possible to submit an application for leniency via parking@eindhovenairport.nl.

Why do I have to register my license plate?

Your license plate is registered to make your arrival and departure as easy as possible. In addition, we have set up the license plate registration system to increase the safety of the parking lots. As soon as you enter one of the parking lots at Eindhoven Airport with your car, the license plate is registered in our Parking Management System. You can see this on the parking ticket, which shows your license plate. As soon as you leave the parking lot, your license plate will be removed from the Parking Management System. When you make a reservation through our website, your license plate is also registered in our reservation system so that you can be recognized when you enter and we can properly execute your reservation. Your license plate data will be deleted as soon as it is no longer required for implementation and aftercare.

What does Eindhoven Airport Reserved Parking do with licence plate information?

The licence plate information is stored in our parking management system until the vehicle exits that parking lot. With reservations by licence plate, the licence plate information is used for processing the reservation, registering the vehicle and possibly for post-reservation service. The data is not shared with parties other than Eindhoven Airport Parking, unless EANV is obliged to do so by law. There is no link to the Netherlands vehicle registration authority (RDW).

Will my licence plate information be shared with the tax authorities or other institutions?

No, your licence plate information will not be shared with the tax authorities or checked by the Netherlands vehicle registration authority (RDW), unless Eindhoven Airport is obliged by law to provide the information.

How can I change my online reservation?

It is possible to change your booking up to 12:00 on the day before the commencement date of your booking. Click on the 'Manage my booking' link at the bottom of the booking confirmation. Log in with your booking reference and email address. You will now enter the 'Manage booking' environment. Here you can change the date and license plate. No costs will be charged.

How do I receive an invoice for my online reservation?

When making the online reservation, check the data section that you want to receive an invoice. The invoice is then immediately attached to the booking confirmation that you will receive in your email.

Is it possible to make a reservation for disabled parking?

No, it is not possible to reserve a parking space for the disabled. But you can park at a reduced rate. Click here for more information.

Can I reserve a parking space with a charging station for my electric car?

No, it is not possible to reserve a parking space for electric charging. But do not worry! There are more then enough parking spaces for electric charging. Note: only possible at parking P1.

I paid for my online reservation, but I have not received a confirmation. What do I do?

It can take 15 minuts to recieve the reservation conformation in your mail. When you did not recieved your booking confirmation after 15 minutes, please check your spambox. Still nothing recieved? Please contact our customer service via parkeren@eindhovenairport.nl.

I have not received a receipt, can I still request it?

There is an option to print your receipt at the ticket machine. Press the "receipt button" for your receipt. When this doesn't work, you can send a request with a copy of your parking ticket and proof of payment to parkeren@eindhovenairport.nl. Then we will send a copy of the receipt to you. 

What about the legal right of withdrawal?

The legal right of withdrawal does not apply to your reservation, because it concerns services relating to the provision of parking facilities, to be performed on a specific date or during a specific period. Under certain conditions, you can cancel your booking. Please refer to the general terms and conditions of our parking facilities.

How is it possible that the prices for parking on the site change?

The rates for Reserved Parking depend, among other things, on the occupancy rate and the period, which means that the rates can change. The current rate will be posted on the website after the Parking Period has been entered. The rate that applies at the time of booking is therefore decisive.

Public transport

How can I reach Eindhoven Airport by bus?

The airport shuttlebus 401 or the regular bus 400 will take you from Eindhoven Station to the busterminal next to Eindhoven Airport. The bus trip will take approximately 20 minutes. You take the bus at the northside of the trainstation in Eindhoven. You can depart the bus directly next to the terminal of Eindhoven Airport. Check the actual bus departure times prior to your journey.

How far in advance do I need to take the train?

We advise you to take one train earlier in order to prevent arriving late at the airport due to delays in public transport. Keep in mind to arrive at the airport 2 hours before your flight.

Where can I find the shuttlebus?

The shuttlebus can be found at the northside of Eindhoven Station. The shuttlebus will take you to the busterminal of Eindhoven Airport, directly next to the terminal.

What can I do when my train or bus is delayed?

Check the actual information of the public transport. Try to find alternative means of transportation or contact the NS (for train) or Hermes (for bus). Eindhoven Airport is not responsible for the consequences of any delays in public transport.

Tickets

Is there a name change fee?

When booking your flight ticket, you must submit your first or given name as stated in your passport. If you book your ticket using your initials or a deviating name, some airline companies will charge administration costs. For further information about the costs of a change fee, please contact the airline.

Can I buy flight tickets at the airport?

Yes, this is possible for Ryanair, Wizzair and Transavia flights. You can buy these tickets at the service desk at the airport.

Can I buy flight tickets without a credit card?

Yes, this is possible at the Viggo service desk for the aforementioned airline companies. The desk is open daily from 8:00h to 18:00h.

Other

Is it allowed to fly with a drone at Eindhoven Airport?

Airports are not for drones. Stay away from the airspace around airports. A collision is extremely dangerous.

Does the Brexit have consequences for me travelling from and to the United Kingdom?

Several things will change after December 31st, 2020 when travelling from and to the United Kingdom. Please take extra time into account as border and passport controls may become more extensive. Find more information on our website.