Come 2.5 to 3 hours before departure to the airport. Not earlier.
Tips for preparing for your trip
We are available daily between 06.00 AM - 23.59 PM to help you with questions and complaints. Also check our Frequently Asked Questions to quickly find your answer.
Compensation costs due to crowds
Despite the measures we have taken, it hasn't been possible to have sufficient security staff available over the past weeks and months. As a result, there have been long queues at the security check at busy times.
If you missed your flight after 11 August 2022 due to long queues at the security check, you can submit a request for compensation. To do so, please read the regulations below and use the application form. Based on the situation, we will assess if the terms apply and if you are eligible for compensation.
All compensation requests will be assessed carefully. We strive to handle your request within 8 weeks. Due to the many requests, the assessment may take up to 3 months.