Assistance

Eindhoven Airport provides special services for passengers with special needs or reduced mobility in order to travel comfortably. The following explains how to receive assistance with transportation at the airport, the location of facilities and other matters that require special attention.

Need assistance? Make an early request!

If you require assistance, it is important to make this known as soon as possible. When booking your flight, please inform your travel agent or the airline company of your needs. A request for assistance must be made at least 48 hours before departure or arrival. Assistance such as a wheelchair service will then be available to you at the airport upon your arrival.

Client service at the airport

If required, a member of the airport assistance staff will collect you or bring you to a number of locations at Eindhoven Airport. You must indicate the required location when applying for assistance. If someone brings you to the airport, you will need to be present at the airport two hours prior to departure. A request for assistance must be made at least 48 hours before departure or arrival. Assistance such as a wheelchair service will then be available to you at the airport upon your arrival.

You can be collected at or brought to the following locations:

  • Mobility Assistance Point at P1 Parking: when arriving by bus or car. 
  • Information desk: this desk is located in the departures hall of Eindhoven Airport.

Parking for the disabled and less able

You can park your car in any parking space available at car park P1 for short term parking. You can park your car at P1 for a maximum of 2 hours. The first 15 minutes (once a day) are for free. Please check the current parking prices at the entrance of P1.

For long-term parking, you can also park at car park P1. The disabled parking spaces are near the elevators, located on the 2nd, 3rd and 4th floors. These parking spaces are designed as spacious disabled parking spaces. You use a reduced rate. You pay a rate of €8.50 per calendar day, regardless of the parking duration.

To activate the discounted rate, you must go to the parking office, which is located on the 1st floor op P1. Here you show your original disabled pass and your parking ticket, it is important to do this prior to your flight. The employees ensure that the reduced rate is activated. Make sure there is a copy of your disabled parking permit visable in your car. When you return to the airport, you can pay the parking costs at any parking ticket desk at the airport before you go home. It is not possible to receive the reduced rate at one of the parking meters without going to the parking office.

Wheelchairs

If required, wheelchairs are available for use at the airport. You can also bring your own folding wheelchair (without battery) with you on your flight, free of charge. We recommend that you inform your travel agent or airline company well ahead of your departure that you wish to use this service. We also kindly ask that you check in early, so that the wheelchair can be secured for the flight.

Facilities within the terminal

Eindhoven Airport has dropped kerbs, disabled parking spaces and disabled toilets to provide easier access for the disabled and less able.

Special terms and conditions

We wish to point out that some airline companies have special terms and conditions. For example, wheelchairs with ‘wet’ batteries are usually not permitted on aircrafts because they fall into the category of hazardous substances. Sometimes restrictions regarding wheelchair dimensions exist as well. If you wish to transport a wheelchair by air, the airline company must often be informed at least 72 hours prior to departure. Please make sure that you obtain all necessary information from your travel agent or airline company and check their websites.