Assistance
Eindhoven Airport offers passengers with disabilities or reduced mobility special facilities to travel comfortably
Eindhoven Airport facilitates passengers with disabilities or reduced mobility facilities to travel comfortably. Below you will find information about how you can get assistance, transport at the airport, where the facilities are and which matters require attention.
Need assistance? Let us know in time!
When you need assistance, it is important that you let us know in good time. When booking your flight, make your wishes known to the travel agent or the airline.
Book assistance directly at your travel agent or airline when booking your flight ticket or trip, or at least 48 hours before flight departure. Your airline or travel agency will pass this on to us. We will ensure that assistance is ready for you. Suitable assistance will then also be arranged at your destination airport. Are you flying back to our airport from your destination? Then book this for your return flight as well.
Knowing what to expect from our assistance can help you in preparing for your journey at our airport. We have therefore visualized our assistance process in several videos.
Pick-up point at Eindhoven Airport
Do you need assistance from Eindhoven Airport before check-in? You can use our pick-up service. Your assistance can pick you up from the bus stop (P1), kiss & ride (P1), the taxi stand, or one of the parking lots P3 or P4. When you are at the airport, you can use the assistance call points to let us know that you have arrived.
Construction work at Eindhoven Airport
Eindhoven Airport is currently expanding its terminal. As a result, you might have to take a longer route or use stairs to cross a bridge to reach the airplane or arrival hall. We understand that this can be inconvenient. If you have difficulty walking or using stairs, we recommend requesting assistance for your departure or arrival at Eindhoven Airport.
Frequently asked questions
Have you requested assistance and you are travelling together with other persons? One person of your company is allowed to accompany you during your assistance.
If you are at the airport, always report to a manned check-in desk or one of the pick-up points. If necessary, one of our employees will pick you up or take you to a number of locations at Eindhoven Airport. Your assistance can pick you up from the bus stop, kiss & ride, the taxi stand, or one of the parking lots P3 or P4. It is not necessary to register in advance.
Yes, you can take your wheelchair or walker with you. Always inform our staff at check in when you are travelling with your own wheelchair or walker. You will be provided with the correct label for this. You can take your own wheelchair or walker to the plane. They will be loaded into the hold during boarding.
Your wheelchair will be available next to the plane upon our arrival. The walker can be picked up at the bagage reclaim. Read more information on registering en transporting mobility aids by air here.
Your assistance can pick you up from the bus stop, kiss & ride, the taxi stand, or one of the parking lots P3 or P4. When you are at the airport, you can use the assistance call points to let us know that you have arrived.
Some travelers need some extra support while their disability is hidden and therefore not visible. To discreetly point out to people in the vicinity of the wearer that he or she needs extra explanation or, for example, a little more time, there is the lanyard with sunflowers. The Hidden Disabilities Sunflower lanyard has been adopted by a large number of airports and meeting places worldwide. Eindhoven Airport also offers extra support to lanyard wearers. Please note that carrying the lanyard does not give priority access.
PRM assistants are active at Eindhoven Airport. Together, they assist PRM passengers at Eindhoven Airport. In this way, Eindhoven Airport provides customer-friendly and professional assistance to passengers with a disability or reduced mobility, or PRM: Persons with Reduced Mobility.
Assistance with reduced mobility Our PRM assistants guide these passengers safely and on time throughout Eindhoven Airport and in the terminal building: from the airport entrance to the aircraft, from the aircraft to the next means of transport.
Quality standard Services for PRM are carried out in accordance with EC Regulation No 1107/2006. In establishing quality levels, we have followed the guidelines of ECAC doc.30 as a starting point. Safety, quality, hospitality and competence are paramount in the execution of services for PRM. As much as possible, the nature of the assistance is tailored to what the passenger can or does not want for himself or herself. In this way, persons with reduced mobility are given the same opportunities to travel by air as anyone else. PRM assistants are trained in hospitality and dealing with people who require extra care, have knowledge of aviation processes and safety standards and have followed lifting instruction if necessary.
To avoid long waiting times and ensure timely support, it is important to request the PRM service from the airline at least 48 hours before flight departure.
Transport aids, such as wheelchairs, ambulance lifts and other lifting equipment, are periodically assessed and maintained by certified bodies.
Exercise areas are available for assistance dogs in front of and behind the security control. Feel free to ask our staff about this.
The following quality standard applies to departing passengers; Did you book the PRM service in advance and report to us after arriving at the airport? We aim to provide 80% of passengers with assistance within 10 minutes. The maximum waiting time never exceeds 20 minutes. For travellers who have not pre-booked the service, we aim for waiting times of 25 to a maximum of 30 minutes.
For arriving passengers, the following quality standard applies; For 80% of pre-registered passengers, assistance is available within 5 minutes of flight arrival. The waiting time never exceeds 15 minutes. For passengers who have not pre-registered, we aim for a waiting time of 15 to a maximum of 20 minutes.
Do you have any complaints despite our attention to quality? Please email them to info@eindhovenairport.nl. Complaints about our PRM services will be answered within 3 days.