Which personal data do we process? If you lose something at Eindhoven Airport, you can search for your lost item via this page on Eindhoven Airport’s website which leads you to the search engine for lost and found items (at Eindhoven Airport): iLost. Depending on the information you enter on the website, iLost and Eindhoven Airport can process the following personal data:
first name and surname
ID and ID number
date of birth
descriptions about the item(s) you lost
Eindhoven Airport can view (some of) this information in iLost. If you lose your wallet or proof of identity, for example, we will also process the personal data connected with these items.
If you have found an item, you can hand in the found item at the information desk in the terminal. In that case, your legal position as a finder will transfer to Eindhoven Airport and we will report the found item and take over the further settlement. If you indicate that you want to claim the found item after the legal retention period for found item, we will note your contact details.
If you lost something on board your flight or your checked baggage is missing, please contact your airline.
Why do we process your personal data? If you have lost an item, we process your data with the aim of returning your lost items to you. We do not process the details for other purposes. If you have found item, we will process your data with the aim of informing you after the legal retention period for found items whether you can claim the found item. We do not process the details for other purposes.
How long do we retain your details? The legal retention period for found items is one year. If the owner of the item has not reported the lost item within this period, the finder can claim the found item. Therefore, we will not keep the contact details you provide us in connection with your lost or found item for longer than 14 months. We will delete your contact details as soon as we have found your lost item or the found item has been claimed by you.
We always pass on proofs of identity we find to the Royal Netherlands Marechaussee within two days. The Royal Netherlands Marechaussee issues proofs of identity to the municipality of Eindhoven.
You can claim your found item up to one month after the registration of the found item. After a month, found items are transferred to the municipality of Eindhoven.
Who do we share your data with? Your data is shared with iLost B.V. to register lost and found items in the search engine of iLost. By registering the lost or found item in iLost, the lost or found item is immediately reported to the municipality of Eindhoven as well through a digital link. We therefore also share your data with the municipality of Eindhoven. Furthermore, we share your data with the municipality of Eindhoven when we transfer found items to the municipality. We will hand your proof of identity to the Royal Netherlands Marechaussee. Furthermore, we will obviously share your data with a delivery service if we send your lost item back to you.
Who is the controller? Eindhoven Airport N.V. iLost is the controller in its own right for data processed through the iLost website and app. The municipality of Eindhoven is the controller in its own right for data associated with found items that have been transferred to the municipality.