Easy on your way
We are all committed to delivering on our customer promise. Together, we aim to make life as easy as possible for passengers. Easy on your way!
We are all committed to delivering on our customer promise. Together, we aim to make life as easy as possible for passengers. Easy on your way!
Why do we have a customer promise?
A customer promise puts the customer first. Living up to it will result in higher customer ratings. To achieve these goals, it is of course essential that know what is expected of you. Having clear customer promise in place provides direction, contributes to the customer experience, and inspires confidence in passengers as to what they can expect from Eindhoven Airport.
Our customer promise
‘Easy on your way’ stands for the convenience and added attention we provide in order to meet the wishes and needs of our passengers. These are things we all do together. After all, ‘Easy on your way’ is a concerted effort. Together we aim to make life as easy as possible for passengers.
“With added attention and convenience, we can meet the wishes and needs of our travellers. We are always nearby when you need us, and ensure your journey is as easy and comfortable as possible. Eindhoven Airport is a connecting factor and guides your journey from the front door to the aircraft door.
You can expect our undivided attention, as well as all the comforts and conveniences of larger airports. At the same time, our compact size helps us to maintain a personal touch and remain approachable. We enjoy giving our passengers, our staff and the region the extra attention they deserve.”