Frequently asked questions
Do you have questions about the coronavirus and Eindhoven Airport? Below you will find the answers to our frequently asked questions. Eindhoven Airport applies the hygiene guidelines of the Dutch National Institute for Public Health and the Environment (RIVM).
- Keep 1.5 metres distance from each other and do not stand in groups of 3 persons and more, unless you belong to the same household
- Wash your hands regularly
- Cough and sneeze into your elbow
- Use paper tissues
- Do not shake hands
Am I allowed and can I fly from Eindhoven Airport?
You can fly from Eindhoven Airport. Many airlines have adjusted flight schedules due to the Coronavirus. Airlines can apply their own travel conditions. Please contact your airline for more information.
Do I have to wear a face mask at Eindhoven Airport?
As of June 15th, Eindhoven Airport requires the use of non-medical face masks. The use of non-medical face masks is mandatory in all terminal areas accesible to passengers and is required of all passengers 13 years and older, people accompanying passengers with disabilities and minors travelling alone, and airport staff.
Do I need a health declaration?
All passengers are required to fill in a health declaration and keep this with them at Eindhoven Airport. The health declaration is required for both departing and arriving passengers. Please download the document and fill in before you leave from home.
How do I get a health declaration when departing from Eindhoven Airport?
You can download the health declaration here and fill in before you leave from home. You need to show the health declaration when requested at Eindhoven Airport, in the airplane or at the airport of your destination. Therefore keep the document close with you during travel.
How do I get a health declaration when travelling to Eindhoven Airport?
The airline you fly with will provide this form. You should complete the form before you board. Please make sure you have the completed form available on arrival at Eindhoven Airport so you can pass the airport security quickly. Please contact your airline for more information.
Do I have to go into quarantine when I land at Eindhoven Airport?
If you travel from a high-risk area, the government urges you to complete a 14-day self-quarantine period on arrival. High-risk areas have been given a red of orange colour code (do not travel or only essential travel) by the Dutch government. Going in quarantine means that you stay at home or at your accommodation for 14 days and refrain from going outside. You can find more information about the travel advice for every country on Netherlands Worldwide.
Who can enter the Eindhoven Airport terminal?
As of June 15th, the terminal will only be accessible to passengers and staff. People accompanying minors or passengers with disabilities are also allowed acces to the terminal.
What measures can I expect if I travel via Eindhoven Airport?
Eindhoven Airport attaches great value to travelling safely and responsibly. That is why we have put many measures in place to remind you to maintain a distance of 1.5 metres from others and to observe the hygiene regulations. In addition, the use of non-medical face masks is mandatory in the terminal for all passengers (13 years and older) and staff as of June 15th. The terminal is only accessible to passengers, people accompanying passengers with disabilities and minors travelling alone, and airport staff.
Are the food service outlets and shops at the terminal open and which Corona measures apply there?
Almost all restaurants and shops are open at the moment. The rules for keeping your distance apply everywhere as well as hygiene regulations. Shops and restaurants are only accessible for passengers and airport staff.
Am I allowed to drop off and/or pick up people from Eindhoven Airport?
Yes, this is possible, however we ask you to stay with your vehicle on the Kiss & Ride area in P1 garage. It is only permitted to go into the terminal to accompany disabled travellers or minor children.
My flight has been cancelled due to the Coronavirus. What should I do?
Contact your airline or tour operator for more information about the cancellation.
How can I cancel my parking reservation if my flight was cancelled?
Parking reservations booked before 20 March 2020 may, if required, be cancelled free of charge. Did you book your parking reservation as of 20 March 2020, you had the option to purchase a cancellation insurance with your reservation. If you have a cancellation insurance, you can cancel until the effective date of your reservation free of charge. Please contact the parking facility via email@example.com. If you have not purchased a cancellation insurance, our general terms and conditions for cancellation apply: you can cancel your booking via the ‘Manage your booking’ button in the confirmation mail. Please note, this is only possible until 12:00 am on the day before the effective date of your booking. This is free of charge. Cancellation is not possible after this time.